Who will own the workflow - the vet, the client, or the patient? (LVS25)

Artificial intelligence is transforming how veterinary teams deliver care, raising new questions about who truly owns the workflow. In this session, Oli Viner (Hello Vet), Sophie Adamantos (Paragon Referrals), and Simon Hayes (Creature Comforts) share how they are pioneering AI-driven workflows in primary and referral practice. From reshaping clinical pathways to redefining the vet–client–patient relationship, they will explore where technology adds value, where it challenges tradition, and what it means for the future of veterinary care.

• TBC

Chairperson

Hannah Allen, Chief Medical Officer - Heidi Health

Speakers

Oli Viner, BVetMed MRCVS, CTO - Hello Vet

Sophie Adamantos, Clinical Director - Paragon Referrals

Simon Hayes, BVM&S MRCVS, Chief Veterinary Officer - Creature Comforts

Sponsored by:

Presented at LVS 2025

Friday, 21 November 2025, 12:10-13:00, Business Theatre