Veterinary Client Mediation Service - current insights, are all complaints about costs?

This session will share insights from recent VCMS complaint mediations and resolutions, to explore current themes and trends in veterinary client complaints. Considering the insight from both a practice and dispute resolution focus, attendees have the chance to reflect on approaches to complaints and consider alternative strategies which can help reduce complaint and also manage issues at an earlier stage. 

• Increased understanding and confidence in managing complaints as locally and effectively as possible