• Rethinking the Checkout Experience

    Rethinking the Checkout Experience

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    Social distancing is causing practices across the country to consider the checkout experience – making it safe and easier. At the same time, the pandemic has heightened concerns about affordability. In virtually every survey of pet owners, cost is cited as a major factor in not just whether or not they seek care but also how they seek it. The panel will discuss the latest AVMA data on the rising cost of pet care and new findings around trends in consumers’ “willingness to pay” for veterinary care, which is at the same time both very interesting and somewhat alarming. The discussion will also include how practices are updating their checkout procedures to accommodate staff and client safety. Attendees will also receive an "Action Plan" tool to help audit their current checkout experience.

    Practice Management

    Presented by: 
    Debbie Boone, CVPM
    2 Manage Vets Consulting

    Sandy Walsh, RVT, CVPM
    Patterson Veterinary University 

    Jenn McFatter
    Practice Manager, BEEvet Hospital - TX 

    Tim Burns
    Hospital Administrator and Partner, Roaring Brook Animal Hospital - CT

    Emily Shiver, CVPM, CCFP
    Practice Manager, Cleveland Heights Animal Hospital - FL

    Sponsored by: VitusVet 

    Presented as an On-Demand Webinar 
    June 2020