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BVA Live 2025
Complaint insight contextualised care: Tailoring support to individual’s needs
Complaint insight contextualised care: Tailoring support to individual’s needs
Regular price
$20.00 USD
Regular price
Sale price
$20.00 USD
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During this session, Jennie will explore through VCMS complaint insight, whether contextualised care and effective and compassionate support are the preventative care plan for strong and positive client relationships.
- How to recognise and respond to the needs of each individual
- Tailoring a treatment plan to ensure its not only effective but its empathetic to the specific clients’ needs
- We will explore why context matters and how it shapes our interactions
- To what extent a contextualised care approach could have impacted and influenced client behaviour though looking at complaint case studios.
Speakers
Jennie Jones, Head of VCMS - Veterinary Client Mediation Service
Sponsored by:
Presented at BVA Live 2025
Please note this session is not RACE-approved, but you can still earn a CPD certificate
13 Jun 2025 Exhibitor Showcase 1
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