10 KPIs every veterinary practice needs to know and measure (LVS25)

What gets measured gets managed ...but you don't need to measure everything!

Ultimately you need simple and consistent KPIs that tell you:

• What your client base is and how it is behaving
• What your vets are doing inside the consultation room
• Whether your practice is ordering and using the 'right' products Whether your practice is profitable overall as well as the relative proportions of each of the 3 key cost centres.
• Identify the key performance indicators (KPIs) that provide meaningful insight into client activity, veterinary recommendations.
• Evaluate which metrics are essential for tracking practice profitability and cost centre performance without overcomplicating data collection.
• Apply a simplified and consistent KPI framework to effectively monitor and manage business performance across clients, clinical services, and operational costs.

Speakers

Brian Faulkner, BSc (Hons) BVM&S CertGP(SAM) CertGP(BPS) MBA MSc(Psych) FRCVS, Veterinary Clinician and Business Consultant - Vetology

Sponsored by:

Presented at LVS 2025

Friday, 21 November 2025, 09:40-10:30, Business Theatre