Modern customers are more demanding than ever. Generations raised on digital and mobile technologies expect speed, choice, and customization in nearly everything; including their interactions with care providers. To succeed, veterinary practices cannot simply meet customer expectations, they must exceed them. This is forcing practice managers to completely rethink the traditional methods of contacting clients which fail to meet today's consumer expectations. Savvy practice managers are using 2-way texting and digital reminders- growing customer satisfaction and bottom-line revenue. Join this roundtable discussion to hear first-hand from veterinary team members who have embraced texting and photo sharing, intelligent reminders to her how they are better growing, serving and retaining customers while improving pet wellness compliance.
Practice Management
Moderator:
Mark Olcott, DVM
Founder and CEO at VitusVet
Panelists:
Lisa Aumiller, DVM
Founder at Housepaws Mobile Veterinary Service
Mara DiGrazia, DVM
Veterinarian/Co-Owner at V.E.T.S. New Hyde Park, Mineola and The Cat Doctor of NHP
Timothy Burns
Hospital Administrator at Roaring Brook Veterinary Hospital
Supported by VitusVet
Presented at New York Vet 2019
Business Theater