The Power of Connection: How Real Vet Practices Are Saving Over 200 Hours a Month with Multi-Channel Comms

In this session, discover how veterinary practices across the UK are leveraging multi-channel communications to streamline client interactions and boost team efficiency. Through real-world examples, we’ll explore how practices have reduced phone traffic, improved client satisfaction, and freed up valuable time for vets, nurses, and receptionists. Learn practical tips to implement multi-channel communications in your own practice and see immediate time-saving benefits across your entire team.

Learning objectives: 
-    Understand the impact of multi-channel communications on reducing call volumes and freeing up staff time.
-    Identify real-world success stories where veterinary practices have effectively used WhatsApp, SMS, and other digital tools to enhance client interactions.
-    Explore the benefits of integrated communications platforms in improving client satisfaction, reducing missed appointments, and streamlining workflow.

Presented at London Vet Show 2024

Please note this session is not RACE-approved but you can still earn a CPD certificate