Politique de remboursement

REFUND POLICY

You have the right to cancel your course for a full refund within 14 days of purchase. This is in accordance with the Consumer Agreements (Information, Cancellation and Additional Charges) Regulations 2013. To cancel simply send an email with your enrolment details to vetshowacademy@vetstream.com

No refund requests will be accepted once this 14 day period has passed.

In order to be refunded, any certificates that have been sent out must be returned to us. Details of this will be sent to you once a cancellation request has been submitted.

No cancellation requests are accepted over the phone and you must send your request in writing via email. All cancellation requests are confirmed in writing within 48 working hours.  

Once a cancellation request is accepted, we will provide you with a refund as soon as practicable to the credit or debit card which was used in your purchase. If an alternate method of payment was used, your refund will be sent through a method as agreed between we the company and you.