No more chasing: The rise of automated customer journeys in practice (BVA Live 2025)

Discover how automation and digital tools are transforming the client experience in veterinary practices. In this session, we’ll explore what an “ideal customer journey” looks like - before and after surgery, during medication discussions, when following up with advice, and even after a visit ends. 

From sending consent forms and care videos to prompting reviews and enabling faster payments, these WhatsApp-powered journeys are delighting pet owners and making life easier for veterinary teams. 

Automation is no longer a far-off dream - it’s here, it’s easy to implement, and it’s delivering real results: reduced no-shows, improved compliance, greater efficiency, and happier teams. You’ll walk away inspired, with real-world examples and a clear idea of how to get started.