How to maximise client support and business growth with CRM campaigns

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Having a good CRM dashboard that allows you to send emails to any subset of pets, using advanced segmentation and targeting to create personalised, targeted campaigns will not only help you to drive up pet owner compliance through the increased level of service you're able to offer it can also better bond clients to your clinic through the improved level of client communication and engagement. In this session Dr. Thom Jenkins Walks through what a good CRM dashboard should look like, its relevance to veterinary teams and why customer relationship management should be a key part of your patient advocacy toolkit. 

Learning Outcomes
•Learn how and why you should be tracking your CRM success and pitfalls. •Discover the importance of the right kind of CRM dashboard and reporting. •Explore ways in which to use CRM to help boost your clinic's revenue and referrals without putting additional pressure on your team.
Speakers: Thom Jenkins, CEO and Cofounder - Petsapp
Claire Cameron, RVN, Customer Success Manager - Petsapp

15 Nov 2024
14:35 - 15:25
Business Theatre

Presented at London Vet Show 2024

Please note this session is not RACE-approved but you can still earn a CPD certificate