Veterinary teams are increasingly under time and resource pressure; both things which make it harder to focus on building trusting client relationships. And yet, the truth is that when we don't focus on building client trust then the fall-out results in an even bigger strain on time and resources, reduced client satisfaction, negatively impacted animal welfare and hampered business performance. Put simply, trust is everything. In this session Jenny, Lara and Rebecca will share simple and actionable tips to help you build trusting client relationships. You'll take away a framework for building trust so you can share your learning with the wider clinic team to help imbed real change.
Business
Presented by Lara Wilson, Regional Clinical Lead, CVS group ltd, Jenny Guyat, Trainer and Culture Lead, VetLed, Rebecca Maher, Managing Director, InsideMinds Consulting Ltd
Presented at London Vet Show 2023
BVA Career Development
Friday, 17 November 2023, 14:30-15:30
Please note this session is not RACE-approved but you can still earn a CPD certificate