Communicating for Happy Clients

Communicating for Happy Clients
In this session, audience members will learn about some the fundamental aspects of communication in practice to build client confidence, trust, and satisfaction. Tips on asking questions, active listening, understanding the client’s perspective, and speaking inclusively and empathically will be covered. The session will be interactive, with opportunities for the audience to weigh in via flash pools on important aspects of communication. In addition to skills for in-person communication in the practice the session will also cover skills for effective communication over the phone and communication for team cohesion.

Learning Outcomes
• Principles of effective veterinary communication • Skills for building understanding, trust and rapport • Communication in different settings (with a client in the practice, with team members, on the phone)

Speakers
Karin Jager, CEO - Nūrtūr
Mickey McDermott, Director of Content and Research - Nūrtūr

Presented at London Vet Show 2024
15 Nov 2024 15:00 - 15:50 Gallery Suite 17

Please note this session is not RACE-approved but you can still earn a CPD certificate