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Discover how automation and digital tools are transforming the client experience in veterinary practices. In this session, we’ll explore what an “ideal customer journey” looks like - before and after surgery, during medication discussions, when following up with advice, and even after a visit ends.
From sending consent forms and care videos to prompting reviews and enabling faster payments, these WhatsApp-powered journeys are delighting pet owners and making life easier for veterinary teams.
Automation is no longer a far-off dream - it’s here, it’s easy to implement, and it’s delivering real results: reduced no-shows, improved compliance, greater efficiency, and happier teams. You’ll walk away inspired, with real-world examples and a clear idea of how to get started.
Please note this session is not RACE-approved, but you can still earn a CPD certificate