From overdue to paid in full: Mastering debt recovery in your practice (BVA Live 2025)

Bad debt poses significant financial challenges to veterinary practices across the UK, affecting cash flow, profitability, and even practice sustainability. This interactive podcast-style session features a candid conversation with Mike Brooks, Managing Director at DSL Debt Collection Agency, providing crucial insights, real-world strategies, and practical tips to effectively prevent, manage, and recover bad debt. Tailored specifically for veterinary professionals, this session will equip practice owners and managers with actionable advice to protect their financial health.

• Understand the impact of bad debt on veterinary practices and common pitfalls.
• Learn effective strategies for proactively reducing and preventing bad debt.
• Explore practical steps for managing difficult client conversations regarding payments.
• Discover best practices and legal considerations in debt recovery.
• Gain insights into how specialist debt recovery agencies operate and when to engage their services.