{"product_id":"owning-your-client-journey-lvs25","title":"Owning your client journey","description":"\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN\"\u003eThis PetsApp Together session will be led by Dr Becki Maher; behaviour-science specialist and Vet.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN\"\u003ePet owners judge their experience long before and long after the consultation itself. From the moment they Google your clinic to the follow-up text after a tough diagnosis, every step is a chance to delight or disappoint. In this session, our expert panel will unpack both the high-tech touch points (wellness plans, smart reminders, tap-to-book widgets, real-time chat) and the high-touch nuances (greeting tone, lobby scent, empathetic language) that turn a one-off visit into lifelong loyalty.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eChairperson\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eRebecca Maher, MA VetMB PGCert MRCVS CXAD(Dip), Managing Director - InsideMinds Consulting Ltd\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eSpeakers\u003c\/p\u003e\n\u003cp\u003eKate Higgins, BVetMed MRCVS, Owner and Director - Village Vets Formby\u003c\/p\u003e\n\u003cp\u003eVanessa Waite, MA VetMB MRCVS CertAVP CertGPDI, Head Vet \u0026amp; Owner - The Vet Station Molessey\u003c\/p\u003e\n\u003cp\u003eThom Jenkins, MA VetMB MRCVS, CEO and Co-founder - PetsApp\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eRichard Sanderson, BVSc certAVP(SAP) MRCVS, RCVS Advanced Practitioner In Small Animal Practice, Director - Peninsula Vet Referrals\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eSponsored by:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cimg src=\"https:\/\/taskfilescsm.s3.amazonaws.com\/uploads\/speaker_thumb\/2025-06-2612%253A44%253A50555550-PetsApp.jpg\" alt=\"Owning your client journey\"\u003e\u003c\/p\u003e\n\u003cp\u003ePresented at LVS 2025\u003c\/p\u003e\n\u003cp\u003eThursday, 20 November 2025, 11:45-12:35, Business Theatre\u003c\/p\u003e","brand":"London Vet Show 2025","offers":[{"title":"Default Title","offer_id":56663774265717,"sku":null,"price":19.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0102\/9989\/9959\/files\/cleintwithdogndvet.png?v=1769775458","url":"https:\/\/academy.vetshow.com\/products\/owning-your-client-journey-lvs25","provider":"Vet Show Academy","version":"1.0","type":"link"}