{"product_id":"is-the-vet-client-patient-relationship-broken-lvs25","title":"Is the vet client patient relationship broken? (LVS25)","description":"\u003cp\u003eThe Vet-Client-Patient-Relationship (VCPR) is seen by many as being key to client satisfaction and good patient outcomes. It is a relationship built on trust, good communication and shared understanding and responsibility, and the foundation of contextualised care. The VCPR has been highlighted as important by the RCVS and referenced in CMA reports. There are however, indications that the relationship is under strain, putting increased burdens on veterinary teams and clients. Is this assessment correct and if so how do we improve these relationships going forward?\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstand the meaning of the 'Vet Client Patient Relationship'.\u003c\/li\u003e\n\u003cli\u003eExplore the factors that strain the Vet Client Patient Relationship.\u003c\/li\u003e\n\u003cli\u003eDiscuss how to facilitate a good Vet Client Patient Relationship in your practice.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eChairperson\u003c\/p\u003e\n\u003cp\u003eLiz Mullineaux, BVM\u0026amp;S DVM\u0026amp;S CertSHP FRCVS, Senior Vice President - BVA\u003c\/p\u003e\n\u003cp\u003eSpeakers\u003c\/p\u003e\n\u003cp\u003eAmanda Joy Oates, MSC CCIPD, Managing Director - Cultivating Restorative Cultures Ltd\u003c\/p\u003e\n\u003cp\u003eJulie Gibson, MRCVS, Knowledge Quality Improvement Clinical Lead - RCVS\u003c\/p\u003e\n\u003cp\u003eAlison Skipper, MA Vet MB Cert VR MA PhD MRCVS, Veterinary and Research Advisor - The Kennel Club\u003c\/p\u003e\n\u003cp\u003eHamish Morrin, MSc CertVHS CHSE FHEA RVN, Lecturer in Clinical Communication Skills - School of Veterinary Medicine, University of Lancashire\u003c\/p\u003e\n\u003cp\u003ePresented at LVS 2025\u003c\/p\u003e\n\u003cp\u003eFriday, 21 November 2025, 09:30-10:45, BVA Congress\u003c\/p\u003e","brand":"London Vet Show 2025","offers":[{"title":"Default Title","offer_id":56663777476981,"sku":null,"price":19.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0102\/9989\/9959\/files\/vetwithowner.png?v=1770030955","url":"https:\/\/academy.vetshow.com\/products\/is-the-vet-client-patient-relationship-broken-lvs25","provider":"Vet Show Academy","version":"1.0","type":"link"}