{"product_id":"how-the-world-s-biggest-brands-build-loyalty-and-what-that-means-for-your-practice-lvs25","title":"How the world’s biggest brands build loyalty - and what that means for your practice","description":"\u003cp\u003eWhat can Virgin Active, Disney, and Red Bull Racing teach us about building lasting loyalty?\u003c\/p\u003e\n\u003cp\u003eThis unique crossover session reveals how global brands use emotional connection, subscription models, and digital platforms to keep customers engaged - and how those same strategies can transform client relationships in veterinary practice.\u003c\/p\u003e\n\u003cp\u003eHear from leaders in experience design, innovative veterinary business, and independent practice, then join a panel Q\u0026amp;A to discover how to create clients who stay, spend, and advocate for your brand.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eUncover how major brands create deep customer loyalty\u003c\/li\u003e\n\u003cli\u003eApply loyalty-driving strategies - from subscriptions to app engagement - in veterinary practice\u003c\/li\u003e\n\u003cli\u003eUnderstand how digital convenience shapes client expectations and retention\u003c\/li\u003e\n\u003cli\u003eIdentify practical steps to build stronger, longer-lasting client relationships\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eChairperson\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eLauren Chong, PgCertVBM BSc BVSc MRCVS, Senior Commercial Manager - MoneySuperMarket\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eSpeakers\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eSharon Braude, Global Group Project Director - CRM - Virgin Active\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eAndy Wignall, BVSc MRCVS, Practice Principal - Grange Veterinary Hospital\u003c\/p\u003e\n\u003cp\u003eJason Turner, Chief Experience Officer - Creature Comforts\u003cstrong\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003ePresented at LVS 2025\u003c\/p\u003e\n\u003cp\u003eThursday, 20 November 2025, 16:00-16:50, Business Theatre\u003c\/p\u003e","brand":"London Vet Show 2025","offers":[{"title":"Default Title","offer_id":56663774429557,"sku":null,"price":19.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0102\/9989\/9959\/files\/panel.png?v=1769782217","url":"https:\/\/academy.vetshow.com\/fr\/products\/how-the-world-s-biggest-brands-build-loyalty-and-what-that-means-for-your-practice-lvs25","provider":"Vet Show Academy","version":"1.0","type":"link"}